CONTACT CENTRE SOLUTIONS

More About Our Technology, Services and Solutions

Learn more about our Technologies and Services, and read our UC Solutions Guide.

Upgrade Your Call Centre Into a Contact Centre

Routing calls to the right teams is now only a fraction of your call centre challenge. Customers are now demanding other ways to contact your business, including email, web chat and social media interactions.

We provide a range of intelligent Unified Communications (UC) and call centre software technology services to many multi-site, multinational enterprises, enabling them to:

  • Route accurately and efficiently, whether it's calls, web interactions, or social media content
  • Report on performance, to understand where efficiencies and improvements can be made
  • Manage and update services,via clear, informative displays and intuitive interfaces

The Right Solution For Your Business  

With our many years of technical experience, vendor-independent status, and broad relationships with network technology partners, we match the right combination of solutions and services to your requirements.

As a Managed Service Provider (MSP) and System Integrator (SI), we can provide you with unique integrated services including private clouds and combined cloud/on-premise solutions.

 

Smart Contact Centres: Learn More

Contact us to see how we can help with your contact centre challenges:
+44 20 7950 3200 or at info@connectmanaged.com