Your Journey to Skype for Business Starts Here....

Introduction

Connect understands the difficulties you face in taking advantage of the new, rapidly changing digital world while continuing to deliver value to your business. The increasing financial and operational challenges of managing your legacy telephony infrastructure are a potential minefield, with budgets and resources constantly being squeezed while costs and requirements continue to grow.

Skype for Business could be the answer, but any transformation path is generally fraught with difficulties. Connect have developed three offerings to successfully transform your legacy environments to Microsoft Office 365 Cloud PBX and/or Cloud PSTN Conferencing. Our offers align to the Skype Operational Framework (SOF) and cover the Plan, Deliver and Operate outcomes.

Three Offers For Your Journey

Stabilise - Unique to the market, it allows Connect to walk in and take over your entire legacy estate (locally or globally), complete with any technologies. Following the Plan phase of the SOF, we establish a strategy to move you to the Cloud PBX and/or Cloud PSTN Conferencing while making an immediate cost saving.

Download the Brief to Discover More (pdf)

Transform - Having gained a comprehensive picture of your environment we can transform it at your pace and in line with budgets all following the Deliver phase of SOF.

Download the Brief to Discover More (pdf)

Full Managed Service - For those who have already moved to Skype for Business Cloud PBX this service also follows the Operate phase of SOF.

Download the Brief to Discover More (pdf)

How The Connect Offers Align To The SOF

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Key Differentiators

  • Management of legacy systems in parallel to planning the move to the Cloud
  • The unique Stabilise capability has been implemented by global organisations 
  • Proprietary monitoring and automation tools predicts issues and take actions before they become problems
  • Our Jeopardy Management process, in which we break an SLA down into key milestones and automatically escalate if any milestone is breached, allows us to meet industry leading SLAs
  • Track record of stabilising, transforming and managing telephony environments, globally, for medium and large Enterprise customers

Got questions, baffled, need help? Don’t hesitate to contact us.

About Connect Managed Services

Connect operates as a specialist provider of managed Unified Communications (UC) and Contact Centre (CC) estates on a global basis. Our typical clients are larger, multi-national businesses requiring a specialist, global capability.

The Skype Operations Framework

The Skype Operations Framework (SOF) is a comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business. It covers the entire customer lifecycle, including planning, delivery, adoption, operations and migrations. It is a multi-faceted approach to the successful deployment of, and migration to, Skype for Business Online, incorporating four key elements: the framework, readiness, customers and partners, all with customer success firmly at the centre.