Privacy Policy

Connect Managed Services (UK) Limited, of 4th Floor, Chancellor House, 5 Thomas More Square, London E1W 1YW (Connect) is committed to preserving the privacy of all visitors to our website at www.connectmanaged.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us via our website. If you have any questions please contact our Data Protection Officer, Ms Fiona Thompson, by emailing privacy@connectmanaged.com. or writing to the Data Protection Officer at the address above.

By registering on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you visit or register on www.connectmanaged.com you may be asked to provide certain information about yourself including your name, contact number and email address, IP address, and company address.

We will also collect information about your usage of our website – such as technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number. Connect uses marketing and analytics service providers (and their associated entities) to process such data on its behalf and has contracted with such partners to ensure they are compliant with applicable data protection legislation in relation to the protection of your data.

Use of your information

Connect uses the information set out above for several general purposes: to fulfil your requests for certain products and services, to personalise and improve your experience on our website, to keep you up to date on the latest product announcements, special offers or other information we think you’d like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you, direct marketing information or contact you for market research. If you do not want us to use your data for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form).

Disclosure of your information

Because Connect is a global company (including offices in the United States, India and Germany), your personal information may be shared with other Connect company offices or subsidiaries around the world for the purposes set out in the paragraph entitled ‘Use of your Information’. All such entities are governed by this Privacy Policy and the transfer of your data to other countries in which Connect operates, shall only be to countries in respect of which an adequacy decision has been issued by the European Commission, or where the entity is bound an appropriate confidentiality and data transfer agreement. Your personal information shall never be shared outside the Connect group without your permission, except where this privacy policy or applicable law states otherwise. Within the Connect group, data is stored in controlled servers with limited access.

Cookies

Cookies are small amounts of information, which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions, which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for as long as may be required in order to provide information as set out in the section entitled ‘Use of your Information’ subject to a maximum of 6 years, after which point we shall delete it, save that we may retain a copy for as long as the law requires us to.

Accessing and updating and erasing your data, and withdrawing consent

 

You are entitled to see the information held about you and we shall comply with our obligations under applicable data protection legislation in relation to any request by you. You may ask us to make any necessary changes to ensure that it is accurate and kept up to date and you may also ask us to erase personal data relating to you, or ask us to process such data in a different way. If you wish to do this, please contact us at privacy@connectmanaged.com.

 

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: privacy@connectmanaged.com 

Complaints

In the event that you have a complaint about our treatment of your personal data, you have the right to lodge a complaint with the supervisory body, the Information Commissioner - https://ico.org.uk/. Details of how do to this are set out in the ‘for the public’ section. However, Connect welcomes the opportunity to resolve any complaint and we would suggest you first refer your complaint to the Data Protection Officer (as detailed at the top of this privacy policy), then to the CEO of Connect (writing to the CEO at the address listed at the top of this privacy policy), prior to making a complaint to the Information Commissioner.

Review

This Statement shall be reviewed on an annual basis, unless changes to business operations, relevant legislation or codes of practice necessitate an earlier amendment.