More About Our Technology, Services and Solutions

Learn more about our Technologies and Services, and read our UC Solutions Guide.

Solution Design Approach:

Connect has a unique approach to Solution Design. Our team is responsible for providing existing and new customers with effective solutions and ensuring these solutions are scalable and adaptable for the future. We understand that customers are looking for technology services that not only reduce cost, but are adaptable and also in tune with their existing environment, business processes and staff requirements at all levels.

Expertise & Accreditation:

Our Solution Design team holds the highest levels of accreditation required by our Vendors in order to provide design expertise across multiple technologies.

Discussion & Discovery:

All our solutions start with an open discussion with the relevant customer teams. The discovery sessions are used to gain a full understanding of the customer’s current environment and to listen to their needs and requirements. All requirements are documented and our Solution Architects then liaise with Connect implementation and support engineering teams to gain a wider view on the overall project.

Documentation:

Our Solution Architect produces a technical document that will provide the customer with a clear understanding of the solution that is being proposed by Connect. The documentation will also clearly detail any equipment that is being provided and advise on any customer considerations or expectations.

Service Design:

Our Solution Architects are not only skilled in product solutions, but have an expert understanding of Managed Services. Connect understands that customers need flexible and adaptable support services that allow them to take comfort when that their estate can be pro-actively monitored by our purpose built monitoring tools, managed by a quality support team.

Consultancy:

Connect welcome the opportunity to provide Customers with guidance and expertise when their technology needs are challenging. We provide consultancy sessions or workshops at the customer premises or we can host customers at our head office where we have an extensive lab & test environment.

Unique:

The Connect Solution design team is unique. All team members are vendor neutral & the team consistently produces designs that provide the customer with all the relevant functionality & user experience they require, as well as a genuine product roadmap for the future.

This may incorporate various vendor technologies, so a good understanding across multiple vendor products and services is essential. Connect has a wealth of knowledge on legacy estates and current VoIP network deployments.

In summary, Connect has an unparalleled understanding of Enterprise communications estates and whether you require upgrading, migrating, replacing or integrating with numerous customer environments, we have the in-hous ability to provide Solution Designs that will enhance any business.