Connect is a managed Customer Experience (CX) and Unified Communications (UC) services provider for global businesses

Using our unique monitoring and automation tools, we deliver consistent service level performance that is typically 25%+ above industry standards. Our Stabilise, Enhance, Transform programme enables a seamless journey from disjointed, legacy technologies to a digital, multi-channel environment that will improve your service levels and customer experience.

Stabilise - we take over the management of your entire telephony or contact centre estate, whatever the technology, wherever it is on the planet and stabilise the environment using our unique, proprietary monitoring and automation toolsets.

Enhance - we can then start to enhance your estate with best of breed applications and make any immediate cost savings where possible.

Transform - our vendor agnostic capability enables a digital transformation of your estate to Gartner best of breed technologies, at your pace and in line with your budget.

 

What makes Connect Managed Services different?

BUSINESSES ACROSS THE GLOBE TRUST IN CONNECT

Customer - RBS
J&J Logo 3.png
Customer - TNT
Customer - NWG
Customer - Tesco

CORE TECHNOLOGY EXPERTISE & PARTNERSHIPS

Cisco-1.jpg
Microsoft.jpg
Genesys.jpg
Avaya-3.jpg
Amazon_Web_Services_Logo-2.jpg
  • Eir Comment About Connect

    "Connect work with us closely to guide us at both an operational and technical strategy level for our customer engagement strategy."

    Eir

  • Provident Comment About Connect

    "Connect brings enormous value by helping assess, design, deliver and support our projects – ensuring they go to plan without any hiccups."

    Provident Financial Management Services

  • Bloomberg Comment About Connect

    "The team have a very professional approach to Telecoms and I enjoy working with them at all levels."

    Bloomberg

  • Johnson & Johnson Comment About Connect

    "Connect have really stepped up on this one and been a pleasure to work with in what has otherwise been a very challenging incident."

    Johnson & Johnson

  • Ion Trading Comment About Connect

    "Connect's UC expertise, their ability to deliver Avaya solutions globally, coupled with true engineering quality; that's why we invested in this partnership."

    Ion Trading

  • DXC Technology Comments About Connect

    "We use Connect who help support many of our global clients across the EMEA region - Connect provide an excellent and flexible service, delivered by expert IT professionals."

    DXC Technology