Connect is a Contact Centre and Unified Communications (UC) managed services provider for global businesses

Mapping your Contact Centre environment to your customer journey?

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What makes Connect different?

Connect draws on over 25 years’ knowledge and experience to help Contact Centre and Unified Communication estates to deliver exceptional customer experience and implement digital transformation. 

We are unique because we offer a truly vendor-agnostic solution, because we believe a fully customised, best of breed solution delivers the best outcome. Using our unique monitoring and automation tools, we deliver consistent service level performance that is typically 25%+ above industry standards.

BUSINESSES ACROSS THE GLOBE TRUST IN CONNECT

Customer - RBS
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Customer - TNT
Customer - NWG
Customer - Tesco

CORE TECHNOLOGY EXPERTISE & PARTNERSHIPS

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  • Eir Comment About Connect

    "Connect work with us closely to guide us at both an operational and technical strategy level for our customer engagement strategy."

    Eir

  • Provident Comment About Connect

    "Connect brings enormous value by helping assess, design, deliver and support our projects – ensuring they go to plan without any hiccups."

    Provident Financial Management Services

  • Bloomberg Comment About Connect

    "The team have a very professional approach to Telecoms and I enjoy working with them at all levels."

    Bloomberg

  • Johnson & Johnson Comment About Connect

    "Connect have really stepped up on this one and been a pleasure to work with in what has otherwise been a very challenging incident."

    Johnson & Johnson

  • Ion Trading Comment About Connect

    "Connect's UC expertise, their ability to deliver Avaya solutions globally, coupled with true engineering quality; that's why we invested in this partnership."

    Ion Trading

  • DXC Technology Comments About Connect

    "We use Connect who help support many of our global clients across the EMEA region - Connect provide an excellent and flexible service, delivered by expert IT professionals."

    DXC Technology