Connect is the world's leading Customer Experience (CX) and Unified Communications (UC) managed services provider for global businesses
Mapping your Contact Centre environment to your customer journey?
Connect draws on over 25 years’ of knowledge and experience to enable digital transformation of UC and Contact Centre environments to deliver an exceptional customer experience and improved efficiencies and businesses performance.
Our truly vendor-agnostic capability makes us unique because we believe a fully customised, best of breed solution delivers the best outcome.
Tell us your challenges. We listen and learn to understand your business issues, so that we can take you on a pain-free journey to the digital revolution.
"Connect differentiates themselves on their collaboration, in the sense they work with us to find a solution rather than giving us one that might not be right for us."
Johnson & Johnson
"Connect work with us closely to guide us at both an operational and technical strategy level for our customer engagement strategy."
"Connect brings enormous value by helping assess, design, deliver and support our projects – ensuring they go to plan without any hiccups."
Provident Financial Management Services
"Connect’s flexibility and dynamism allow it to be fast and effective. They have strong third-party partnerships all over the world so their international reach is fantastic."
"Connect are fantastic at communication and are responsive if there is an issue. It feels like a partnership rather than a supplier relationship. Connect are effectively an extension of TSYS"
"We needed to optimise resources, reduce costs, and continually increase service levels — and we’re doing just that."