Connect is a managed Customer Experience (CX) and Unified Communications (UC) services provider for global businesses
Using our unique monitoring and automation tools, we deliver consistent service level performance that is typically 25%+ above industry standards. Our Stabilise,Enhance, Transform programme enables a seamless journey from disjointed, legacy technologies to a digital, multi-channel environment that will improve your service levels and customer experience.
Stabilise - we take over the management of your entire telephony or contact centre estate, whatever the technology, wherever it is on the planet and stabilise the environment using our unique, proprietary monitoring and automation toolsets.
Enhance - we can then start to enhance your estate with best of breed applications and make any immediate cost savings where possible.
Transform - our vendor agnostic capability enables a digital transformation of your estate to Gartner best of breed technologies, at your pace and in line with your budget.