Understand the technology available for your Contact Centre environment

The role of the Contact Centre is evolving at a rapid rate, learn why

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Connect is the world’s leading Customer Experience and Unified Communications managed services provider for global businesses.

 

OUR APPROACH

Our truly vendor-agnostic capability makes us unique because we believe a fully customised, best of breed solution delivers the best outcome.

Our ‘Stabilise, Enhance, Transform’ approach allows us to help solve legacy technology issues and improve efficiency and performance, before navigating the complexity of digital transformation at a pace that suits your business needs. 

 

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OUR EXPERIENCE

Connect draws on over 25 years of knowledge and experience to enable digital transformation of Unified Communications and Contact Centre environments to deliver an exceptional customer experience and improved efficiencies and businesses performance.

 

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  • Johnson & Johnson

    "Connect differentiates themselves on their collaboration, in the sense they work with us to find a solution rather than giving us one that might not be right for us."

    Johnson & Johnson

  • Eir Comment About Connect

    "Connect work with us closely to guide us at both an operational and technical strategy level for our customer engagement strategy."

    Eir

  • Provident Comment About Connect

    "Connect brings enormous value by helping assess, design, deliver and support our projects – ensuring they go to plan without any hiccups."

    Provident Financial Management Services

  • DXC Technology

    "Connect’s flexibility and dynamism allow it to be fast and effective. They have strong third-party partnerships all over the world so their international reach is fantastic."

    DXC Technology

  • NSPCC

    "We needed to optimise resources, reduce costs, and continually increase service levels — and we’re doing just that."

    NSPCC

BUSINESSES ACROSS THE GLOBE TRUST IN CONNECT

Customer - RBS
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Customer - TNT
Customer - NWG
Customer - Tesco
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CORE TECHNOLOGY PARTNERS

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