Connect provides high availability and pain free transformation of business-critical Contact Centre and Unified Communications environments for businesses globally

Latest news: Connect Acquires CoolHarbour to offer Customers Amazon Connect and the assets of US based UVNRead more >>

  • Transformation Made Simple

    Stabilise

    Our unique stabilise service, allows Connect to walk in and take over the management of your entire telephony or contact centre estate and make an immediate cost saving - whatever the technology.

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  • Transformation Made Simple

    Enhance

    We can then start to enhance your estate with best of breed technologies supported by our unique monitoring and management tools.

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  • Transformation Made Simple

    Transform

    The final phase is to transform your telephony or contact centres to the new world at your pace and in line with budgets.

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  • Business Transformation

    Business Transformation

    We succeed where others fail.

  • Operational Experience

    Operational Experience

    Our team members have led customer management operations; they understand your challenges and ambitions.

  • Customer Focus

    Customer Focus

    The mission critical interface between organisations and their customers is our proven area of expertise.

  • Security

    Security

    We are ISO 27001 certified.

  • Proactive Monitoring

    Proactive Monitoring 

    Our proprietary toolsets ensure 84% of issues are resolved before the SLA starts.

  • Jeopardy Management

    Jeopardy Management 

    We break the SLA into key milestones and we escalate if any milestone is breached as it puts the SLA in jeopardy.

  • Connect Dashboard

    Connect Dashboard 

    One stop, online platform providing complete visibility and control of the services that Connect support.

BUSINESSESS ACROSS THE GLOBE TRUST IN CONNECT

Customer - RBS
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Customer - TNT
Customer - NWG
Customer - Tesco
  • Eir Comment About Connect

    "Connect work with us closely to guide us at both an operational and technical strategy level for our customer engagement strategy."

    Eir

  • Provident Comment About Connect

    "Connect brings enormous value by helping assess, design, deliver and support our projects – ensuring they go to plan without any hiccups."

    Provident Financial Management Services

  • Bloomberg Comment About Connect

    "The team have a very professional approach to Telecoms and I enjoy working with them at all levels."

    Bloomberg

  • Johnson & Johnson Comment About Connect

    "Connect have really stepped up on this one and been a pleasure to work with in what has otherwise been a very challenging incident."

    Johnson & Johnson

  • Ion Trading Comment About Connect

    "Connect's UC expertise, their ability to deliver Avaya solutions globally, coupled with true engineering quality; that's why we invested in this partnership."

    Ion Trading

  • DXC Technology Comments About Connect

    "We use Connect who help support many of our global clients across the EMEA region - Connect provide an excellent and flexible service, delivered by expert IT professionals."

    DXC Technology

CORE TECHNOLOGY EXPERTISE & PARTNERSHIPS

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Latest News

  • PC-1 Acquisition

    Connect Managed Services

    Acquires PC-I

    Adds Genesys Capability

    Read On
  • Genesys Partner Of The Year

    We have been awarded

    Genesys Partner of the Year 2017

    Read on