Connect Managed Services is proud to be one of the most skilled and experienced partners for the Amazon Connect service in the UK. Since the launch of the service in the UK in April 2017, Connect has been engaged at a strategic level with the team at Amazon Connect.
This puts us in a unique position to build services and integration within Amazon Connect to facilitate co-existence within hybrid contact centre technology environments. We are Amazon Connect’s go-to partner for programmes which require complex integration. Testament to this is Connect being the only partner globally to have worked with Amazon to re-develop its CCP for one of its top 5 global customers.
This retailer operates an online order customer service function with a mixture of in-house and outsourced contact centre resources across multiple sites.
Company operates over 22 different brands each with a different unique set of customer requirements and a Myriad of different underlying CC technologies.