Why Connect Managed Services for Amazon Connect

We're not your ordinary AWS partner. There are many companies that can deliver AWS Infrastructure but none that can deliver customer-centric business solutions leveraging the wide range of AWS services and your existing legacy investments in contact centre and CRM. Below are just some of the reasons why you should talk to Connect Managed Services about how we can help turn your customer service vision into reality with Amazon Connect.

  • Contact Centre pedigree - Customer experience is our business. We have been delivering innovative customer experience and contact centre solutions since 1992 and have been the architects behind 100+ contact centre technology transformation programmes across the globe.
  • Operational know-how - We don’t just deliver technology. Most of our team understand the operational challenges facing contact centre and customer service environments and we build solutions that are in-tune with reality.
  • Innovation - We pride ourselves at being at the forefront of any technology revolution. We’re continuously challenging the current way of thinking and looking at different ways of solving complex business problems through clever use of technology.
  • Strong Integration Experience - This allows us to use the wide range of AWS services and API’s to build better customer experiences, whether its speech driven automation using Lex, Lambda and Polly, or bespoke applications such as real-time wallboards that enhance the Amazon Connect offering.
  • Understand the transformation journey - The transformation to a pure cloud contact centre service like Amazon Connect doesn’t happen overnight. Businesses need an integrator partner that understands legacy contact centre and communications environments to minimise the operational risk of transformation. With our experience of over 50 different legacy unified communications and contact centre technologies, we are uniquely placed to manage this transformation for you.
  • Global Reach & Scale - We have the ability to deliver solutions in over 100 countries and have a large base of multi-national brands for whom we build and manage their customer contact systems. For AWS we are a unique partner that knows how to deliver contact centre transformation at scale.
  • Ability to move quickly - We recognise that our clients operate in a fast-paced consumer world and need to work with partners that can help them keep up with the changing customer requirements.
 

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The contact centre technology industry is about to get disrupted. Find out how Amazon Connect can help you by contacting us.

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