How Connect Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution

How Connect Transformed a Leading Oil and Gas Business' Contact Centre Through Genesys and AWS

How to Improve Customer Experience Using Cloud Contact Centre Technology

How Connect Helped a Large UK Bank Division Move from Traditional Telephony to the Cloud

4 Metrics to Consider When Building a Business Case for Unified Communications Transformation

Connect Managed Services and G3 Comms Announce Merger

Why User Engagement is Vital for Successful Digital Transformations

Boost Productivity and Save Time with Unified Communications

Digital Transformation Using Unified Communications and Collaboration Technology

5 Automation Techniques to Increase Contact Centre Efficiency

Customer Experience in a Contact Centre is Everything

How to Optimise your Contact Centre for Efficiency and Get the Most Out of Your Budget

Top 5 Things That Will Improve Your Contact Centre Performance

Voice Technology: How One of the UK's Top Four Supermarket Chains Uses Cloud Contact Centre Technology to Say Hello

Harnessing the Power of AI and Machine Learning to Reduce Contact Centre Costs

Enhancing the Customer Experience: How Artificial Intelligence is Transforming Contact Centres

3 Cloud Contact Centre Advantages Over Premise-Based Contact Centres

5 Tips to Transform Your Contact Centre to Deliver Great Customer Experience

How to Scale Your Customer Support Team (Without Breaking the Bank) Using Cloud Contact Centre Technology

Web Chat and Messaging in Customer Service

How to Use Chatbots to Enhance Customer Experience

How to Design and Implement a Winning Customer Experience Transformation

3 Lessons in Enhancing Customer Experience from a Leading UK Water Provider

How a Global Fortune 500 Energy Company Consistently Delivers World-Class Customer Experience

Why Your Business Needs Unified Communications

Should your Contact Centre join the Cloud?

What is Digital Transformation?

Leveraging the AWS AI Stack

4 Ways to Optimise Self-Service in a Contact Centre

6 Best Uses for Chatbots in a Contact Centre

3 Steps to Deliver Contact Centre Transformation

How the Internet of Things Will Change the Contact Centre

5 Reasons Why Voice Biometrics Is A Game Changer

5 Alternatives to 'Your Call Is Important To Us'

The Evolution of the Contact Centre

The Dangers of Using Legacy Technology for Voice Biometrics

Why It’s Time For Collaboration Software Vendors To Collaborate

The Wild West in our Unified Communications and Contact Centre round-up.

Apple’s New Position In The Enterprise Shouldn’t Be A Surprise To Anyone.

The Cisco Apple Relationship Solves Some Key Unified Communication Issues

Connect Communications - now Connect Managed Services

Flexible working rules

Pan-EMEA UC specialist, Connect Communications (“Connect”) announces management buy-out

Connect Communications: Our tips for migrating to a new phone system:

What it means - BYOD, Enterprise Mobility and Mobile Device Management

New Year – New Priorities for the CIO

Contact centres - learning from the big boys

A new workplace is emerging..

Looking into the Enterprise Mobility Market, our seminar in the Heron Tower

Connect Communications present the new Shortel Dock for iPad and iPhone

Mobile roaming charges and Mobile Gateways

Figures on the market for video conferencing

Video and Images pushing hard on corporate networks

Blog Battling Vendors

CYOD what it means for IT

Choose Your Own Device

The real challenges of BYOD are the less obvious ones

Nowhere to hide

Welcome to the Connect Communications Blog

“EMEA New Partner of the Year” at ShoreTel’s Champion Partner Conference

Mitel releases UC360

Avaya completes purchase of Radvison

5 out of 5 in Avaya’s survey to determine “Partners in Customer Excellence”

Connect Communications is winner of "most notable customer win" award.

Avaya recognises Connect Communications for Service Excellence

Connect Communications and Avaya present new UC solutions at Law Society

Connect Employee Smashes his Personal Best!

Avaya Aura Session Manager vs Cisco by PacketBase

Connect secures Avaya services contract

Avaya Positioned as Lead in Gartner Magic Quadrant for Corporate Telephony

Connect receive Unified Communications Solutions accreditation

Teledex partners with Connect for Hotel Telephony

FCS partners with Connect Communications for Hotel applications

Connect accredited as Unified Communications Specialist by Nortel

Connect awarded Best Support Partner award

Connect upgrades Langham Hotel guest services

Information Technologists

Information Technologists' Company Enlists Support of Connect

Connect awarded best SME sales person award