Adam Jackman

Recent Posts

5 Alternatives to 'Your Call Is Important To Us'

Posted by Adam Jackman on 18-Oct-2017 09:17:00

Does anyone really believe queue messages which repeat ‘your call is important to us…’?

We have all heard it, in between short snatches of tuneless elevator music, while waiting for our call to be answered. Most of the time we are trying to either pay a bill or resolve an issue that’s important to us, and have limited spare time available. In the industry these announcements are called ‘comfort messages’, but are they actually providing comfort to the caller?

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Topics: Telephony, Customer Experience