Recent Posts

Flexible working rules

Posted by admin on 23-May-2014 10:16:21

Now that the majority of businesses have remote workers, what kind of communications system do they need?

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Pan-EMEA UC specialist, Connect Communications (“Connect”) announces management buy-out

Posted by admin on 14-Apr-2014 13:36:02

April 14th 2014, London, UK. Pan-EMEA Unified Communications managed services specialist, Connect announces a multi-million pound management buy-out led by entrepreneur Alex Tupman. The MBO will also see significant additional inward investment to enable the company’s growth to become a major player in managed IT services.

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Topics: News

Connect Communications: Our tips for migrating to a new phone system:

Posted by admin on 28-Mar-2014 10:57:02

Modern telephone systems are generally IP-based, which brings many benefits, especially to larger organisations with operations at several sites. In the past it was quite common that an organisation could have used several manufacturers’ PBX or may have used different models of PBX from the same manufacturer. This may have been the correct choice at the time if, for example, sales, engineering, customer service and finance departments all had different priorities for their phones. The difficulty with this situation was the dreaded moment when members of staff had to answer someone else’s phone and risk cutting the caller off when they tried to transfer a call. Nowadays, most businesses would probably agree that it is easier to operate the same system across all of their sites.

It is easier if handsets can be standardised so that staff can answer each other’s extensions without any difficulty. Modern phones can also display “presence”, so as not to waste time transferring calls to a member of staff who’s away from their desk. A modern phone system can provide seamless links between all of the buildings, and make the transfer of calls much easier, especially between sites.

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Topics: Telephony

What it means - BYOD, Enterprise Mobility and Mobile Device Management

Posted by admin on 22-Jan-2014 09:54:43

Following our last posting discussing why CIOs will be focusing on mobility this year, this post takes a closer look at mobile working and the questions it presents for IT teams.

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Topics: Unified Communications, BYOD

New Year – New Priorities for the CIO

Posted by admin on 08-Jan-2014 16:31:16

As we start the New Year, we’re taking a look at the new developments we might expect to see this year. Most commentators agree that IT spending will increase in 2014, as the recovery gains pace. At Connect Communications we have been studying the analysts’ predictions, and listening to our customers, to see what their priorities are going to be in the coming year.

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Topics: Unified Communications, BYOD

Contact centres - learning from the big boys

Posted by admin on 15-Nov-2013 09:40:46

Contact centres – if providing a good customer experience is a business advantage, how can smaller companies achieve that?

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Topics: Unified Communications, News, Contact Centre

A new workplace is emerging..

Posted by admin on 30-Oct-2013 09:53:28

Looking at how we have worked in the past, the desktop IT environment has been relatively constant for several years. We have worked with a PC on our desk, a deskphone connected to a PBX and a corporate network. Our desktop software has been almost exclusively Microsoft and Windows based, apart from the creative industries which were always in the Apple camp.

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Topics: Unified Communications, News

Looking into the Enterprise Mobility Market, our seminar in the Heron Tower

Posted by admin on 15-Oct-2013 10:49:17

17th floor of Heron Tower is a good place from which to take a bird’s eye view of our market. Phillip Pexton of Canalys presented a great analysis of the mobility solutions market - an industry in transition - driven by three broad underlying trends, increasing enterprise mobility and growth in smart devices, transformation in the data centre and consumerization. (By this we mean Bring Your Own Device, or BYOD which we have discussed before.)

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Topics: Unified Communications, BYOD, News

Connect Communications present the new Shortel Dock for iPad and iPhone

Posted by admin on 27-Sep-2013 13:37:13

Yesterday, Connect Communications presented the new Shortel Dock for iPad and iPhone to a group of City clients at our Enterprise Mobility Showcase in the glossy Heron Tower.

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Topics: BYOD

Mobile roaming charges and Mobile Gateways

Posted by admin on 17-Sep-2013 17:07:48

Summer Roaming – How Was It For You?

We’re now back to work after a wonderful warm summer. Many of us travelled abroad during the school holidays and enjoyed a period of relaxing in the sun. However, we’re now back to work, and re-adjusting to our own cool damp UK weather. The “Back to School” period is not helped by receiving a large mobile phone bill at the end of the holidays. It can be something of a shock to see how call charges and data charges mount up while you’re on holiday abroad.

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Topics: News