"Alexa, play some relaxing music."
Conversations with IoT devices are becoming the norm in most homes. Many of us are coming to rely on them more and more. But what does it mean for contact centres? In this article, I will look at:
- What IoT is and how it's affecting businesses
- How that translates to contact centres (CX, automation, personalisation)
- Examples of how IoT works in practice
- Future trends to be aware of