Mark King

Mark has been transforming the way that contact centres run for more than 20 years. He has helped change the way many enterprise companies engage with their customers. An advocate for customer satisfaction, Mark contributes his expertise to the industry, regularly delivering keynotes at conferences and imparting invaluable advice to companies wanting to deliver sterling customer service.
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Recent Posts

How the Internet of Things Will Change the Contact Centre

Posted by Mark King on 17-Aug-2018 11:07:22

"Alexa, play some relaxing music."

Conversations with IoT devices are becoming the norm in most homes. Many of us are coming to rely on them more and more. But what does it mean for contact centres? In this article, I will look at:

  • What IoT is and how it's affecting businesses
  • How that translates to contact centres (CX, automation, personalisation)
  • Examples of how IoT works in practice
  • Future trends to be aware of
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Topics: Customer Experience