We all know that Unified Communication (UC) transformation success is not guaranteed. Large technology projects are highly complex so it’s no wonder some fail. Every IT professional is aware of the frustrating implications of a corporate IT project that just doesn’t meet its goals. This is true for Unified Communications (UC) transformations too.
A survey carried out by the Standish Group found that throughout the early 2010s the proportion of IT projects that were described as failed remained at around 20%. But what is it that causes the implementation of established, standardised technologies to disappoint so frequently?