Harnessing the Power of AI and Machine Learning to Reduce Contact Centre Costs

Posted by Tony Dolan on 20-Mar-2019 15:08:32


The concepts of artificial intelligence and machine learning have been around for some time, but we are just beginning to see their power to transform the way we do business.

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Topics: "AI", Machine Learning

Enhancing the Customer Experience: How Artificial Intelligence is Transforming Contact Centres

Posted by Tony Dolan on 15-Mar-2019 09:38:23

AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise customer journeys to enhance customer experience.

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Topics: Customer Experience, Contact Centre, "AI"