Voice Technology: How One of the UK's Top Four Supermarket Chains Uses Cloud Contact Centre Technology to Say Hello

Posted by Tony Dolan on 03-Apr-2019 16:13:50

Having voice technology in your Contact Centre software enables you to streamline interactions and enhance the customer experience, saving time and money. Read on to discover how one of the UK’s top four supermarket chains did just that.

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Topics: Voice Biometrics, Contact Centre, Cloud

3 Cloud Contact Centre Advantages Over Premise-Based Contact Centres

Posted by Michael Cole on 04-Mar-2019 09:00:00

Cloud Contact Centres, also known as next generation Contact Centres, offer significant advantages over premise-based models for businesses looking to scale.

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Topics: Contact Centre, Cloud

How to Scale Your Customer Support Team (Without Breaking the Bank) Using Cloud Contact Centre Technology

Posted by Tony Dolan on 15-Feb-2019 16:15:00

Unlike the traditional Contact Centre — where scaling up your customer support team can be costly — Cloud Contact Centres offer a cost-effective commercial model whereby companies can be billed on actual usage. Read on to find out more.

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Topics: Contact Centre, Cloud

Should your Contact Centre join the Cloud?

Posted by Martin Cross on 02-Nov-2018 11:39:14

In Contact Centres around the world, a battle is raging. The prize: the best customer experience, underpinned by efficient, scalable, and flexible technology. Many would have you believe there are only two contenders: the Cloud Contact Centre (Contact Centre as a Service (CCaaS)), and the more conventional Contact Centre Infrastructure (CCI). The reality, however, is much more complex. 

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Topics: Contact Centre, Cloud