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What is Digital Transformation?

Posted by Tony Dolan on 29-Oct-2018 11:11:21

We now live in a world where our fridges can order food, our wearables can track and analyse our exercise habits, and we can receive updates about important events right as they’re happening. These developments are part of the customer service digital transformation, and it’s important you find a way to make use of the best technologies available to improve customer experience and maximise efficiency.

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Topics: Digital Transformation, Customer Experience

Leveraging the AWS AI Stack

Posted by Asad Chagtai on 09-Oct-2018 12:32:31

Artificial Intelligence (AI) is a term we are hearing more and more these days. Whether you believe it will ‘take our jobs’ or not (I personally believe it will change our jobs!), it will surely play an ever-growing role in the future of IT and computing.

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Topics: Contact Centre, Digital Transformation

The Wild West in our Unified Communications and Contact Centre round-up.

Posted by UCeyeComment on 28-Oct-2016 15:53:30

There’s certainly a Wild West element to this space, and that opens the door for new players to make their marks, and bring even more disruption to the cadre of UC players we’re so familiar with.

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Topics: Telephony, Customer Experience, Unified Communications, Voice Biometrics, Contact Centre, Digital Transformation

Connect receive Unified Communications Solutions accreditation

Posted by Lewis Ward on 18-Jun-2009 15:00:56

LONDON - Connect Communications Group Ltd (Connect) have been accredited with the Unified Communications Solution competency from Microsoft.

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Topics: News, Unified Communications, Digital Transformation

FCS partners with Connect Communications for Hotel applications

Posted by Lewis Ward on 02-Jun-2009 15:08:29

LONDON - Connect Communications Group Ltd (Connect) have been accredited as a hospitality solutions specialist by FCS Computer Systems.

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Topics: News, BYOD, Unified Communications, Digital Transformation

Connect accredited as Unified Communications Specialist by Nortel

Posted by Lewis Ward on 26-May-2009 15:09:39

Nortel have recognised Connect Communications as a leading system integrator in delivering Unified Communications solutions.

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Topics: News, Contact Centre, Unified Communications, Digital Transformation

Connect upgrades Langham Hotel guest services

Posted by Lewis Ward on 30-Apr-2009 15:14:55

LONDON - Connect Communications Group Ltd (Connect) have deployed one of the largest converged IP telephony solutions in the UK hotel market to prestigious five star London hotel.

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Topics: News, Unified Communications, Digital Transformation

Information Technologists

Posted by Lewis Ward on 20-Apr-2009 15:17:03

Connect Communications installs unified communications infrastructure for IT Livery...Connect Communications, the telecoms reseller, has today revealed that it has supplied and installed a unified communications infrastructure for the Information Technologists' Company - a City Livery Company.

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Topics: News, Unified Communications, Digital Transformation

Information Technologists' Company Enlists Support of Connect

Posted by Lewis Ward on 02-Jul-2008 15:18:35

Connect Communications, the telecoms reseller, has today revealed that it has supplied and installed a unified communications infrastructure for the Information Technologists’ Company – a City Livery Company.

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Topics: News, Unified Communications, Digital Transformation