Pan-EMEA UC specialist, Connect Communications (“Connect”) announces management buy-out

Posted by admin on 14-Apr-2014 13:36:02

April 14th 2014, London, UK. Pan-EMEA Unified Communications managed services specialist, Connect announces a multi-million pound management buy-out led by entrepreneur Alex Tupman. The MBO will also see significant additional inward investment to enable the company’s growth to become a major player in managed IT services.

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Topics: News

Multi Media is key to a better Customer Experience

Posted by admin on 27-Nov-2013 09:40:20

Multi- Media Capabilities now key to build a better customer experience – and all sizes of company can benefit…..

One of the consequences of contact centres (or call centres) moving to an IP-based infrastructure is that the call centre software and its operation falls clearly within the responsibility of IT.

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Topics: Unified Communications, News, Customer Experience, Contact Centre

Contact centres - learning from the big boys

Posted by admin on 15-Nov-2013 09:40:46

Contact centres – if providing a good customer experience is a business advantage, how can smaller companies achieve that?

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Topics: Unified Communications, News, Contact Centre

A new workplace is emerging..

Posted by admin on 30-Oct-2013 09:53:28

Looking at how we have worked in the past, the desktop IT environment has been relatively constant for several years. We have worked with a PC on our desk, a deskphone connected to a PBX and a corporate network. Our desktop software has been almost exclusively Microsoft and Windows based, apart from the creative industries which were always in the Apple camp.

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Topics: Unified Communications, News

Looking into the Enterprise Mobility Market, our seminar in the Heron Tower

Posted by admin on 15-Oct-2013 10:49:17

17th floor of Heron Tower is a good place from which to take a bird’s eye view of our market. Phillip Pexton of Canalys presented a great analysis of the mobility solutions market - an industry in transition - driven by three broad underlying trends, increasing enterprise mobility and growth in smart devices, transformation in the data centre and consumerization. (By this we mean Bring Your Own Device, or BYOD which we have discussed before.)

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Topics: Unified Communications, BYOD, News

Mobile roaming charges and Mobile Gateways

Posted by admin on 17-Sep-2013 17:07:48

Summer Roaming – How Was It For You?

We’re now back to work after a wonderful warm summer. Many of us travelled abroad during the school holidays and enjoyed a period of relaxing in the sun. However, we’re now back to work, and re-adjusting to our own cool damp UK weather. The “Back to School” period is not helped by receiving a large mobile phone bill at the end of the holidays. It can be something of a shock to see how call charges and data charges mount up while you’re on holiday abroad.

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Topics: News

Connect Communications wins Avaya’s coveted “Service Excellence Award” at Avaya’s PartnerConnect event

Posted by admin on 12-Dec-2012 09:23:44

For the second year in a row, Avaya has endorsed Connect Communications as an impeccable model of service delivery, selecting Connect as this year’s winner of their sought-after Service Excellence Award.

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Topics: News

“EMEA New Partner of the Year” at ShoreTel’s Champion Partner Conference

Posted by admin on 12-Nov-2012 09:33:13

Connect Communications has received another important vendor award, this time from the Unified Communications manufacturer ShoreTel.

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Topics: News

Mitel releases UC360

Posted by admin on 20-Jun-2012 13:32:38

Today Mitel launched the new Mitel UC360 which is designed to work with leading video collaboration, tele-presence, audio conferencing and IP-PBX solutions and provide an easy way to initiate and deliver collaboration across the enterprise including high-definition video, audio and web conferencing.

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Topics: News, Conferencing

Avaya completes purchase of Radvison

Posted by admin on 05-Jun-2012 13:28:52

Today Avaya announced that it had completed the purchase of Radvision. Radvision bolsters Avaya's existing offerings around video including improved PC, Mac, smart-phone and tablet video clients and the ability to integrate Microsoft Lync video into corporate room-based systems.

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Topics: News