5 Alternatives to 'Your Call Is Important To Us'

Posted by Adam Jackman on 18-Oct-2017 09:17:00

Does anyone really believe queue messages which repeat ‘your call is important to us…’?

We have all heard it, in between short snatches of tuneless elevator music, while waiting for our call to be answered. Most of the time we are trying to either pay a bill or resolve an issue that’s important to us, and have limited spare time available. In the industry these announcements are called ‘comfort messages’, but are they actually providing comfort to the caller?

Read More

Topics: Telephony, Customer Experience

Avaya Positioned as Lead in Gartner Magic Quadrant for Corporate Telephony

Posted by Lewis Ward on 20-Aug-2009 14:51:26

Click here to read the full report.

Read More

Topics: Telephony, News