The 5 Biggest Unified Communications Trends of 2019 So Far

Posted by Tony Dolan on 26-Sep-2019 12:30:56

 

Business communications technology moves surprisingly quickly. Yes, the driving purpose of solutions such as Unified Communications (UC) essentially stays the same but the underlying technology, feature set, and business benefits are constantly improving.

In 2019 it is proving no different with a range of technology advances that deliver big benefits for businesses. We think the following five Unified Communications industry trends will deliver efficiencies, improve customer and employee experience and boost collaboration.

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Topics: Unified Communications

5 Reasons to Introduce Unified Communications in Your Business Today

Posted by Tony Dolan on 28-Aug-2019 09:24:44

 

It's fair to say communication tools underpin day-to-day business processes and must be stable and dependable. It’s why company decision-makers are sometimes hesitant to transform their communication solutions. If it’s not broke, why fix it?

On the face of it, it’s a fair question: why change a communication solution that is already delivering and doing so at a reasonable price? In reality, the need may be far more urgent than it appears.

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Topics: Unified Communications

4 Metrics to Consider When Building a Business Case for Unified Communications Transformation

Posted by Tony Dolan on 15-Jul-2019 14:39:31

 

There is no doubt that Unified Communications (UC) make a workplace more convenient for its employees. UC platforms such as Microsoft Teams and Cisco Webex Teams make remote collaborative working much easier and faster.

But, as with most important decisions in business, whether or not to implement UC transformation often comes down to the return on investment (ROI).

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Topics: Unified Communications, Digital Transformation

Why User Engagement is Vital for Successful Digital Transformations

Posted by Tony Dolan on 18-Jun-2019 11:23:04

We all know that Unified Communication (UC) transformation success is not guaranteed. Large technology projects are highly complex so it’s no wonder some fail. Every IT professional is aware of the frustrating implications of a corporate IT project that just doesn’t meet its goals. This is true for Unified Communications (UC) transformations too.

A survey carried out by the Standish Group found that throughout the early 2010s the proportion of IT projects that were described as failed remained at around 20%. But what is it that causes the implementation of established, standardised technologies to disappoint so frequently?

 

Download our guide to learn more about 'The benefits of Unified Communications  and how to get there'.

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Topics: Unified Communications, Digital Transformation

Boost Productivity and Save Time with Unified Communications

Posted by Tony Dolan on 12-Jun-2019 14:43:30

Gone are the days of business teams working in the same office, the same building, or indeed the same country.

We live and work in the globalised era. The internet-powered communication age.

Technology has profoundly changed the way we do business. Communication has never been easier, and departments and teams are no longer restrained to one office.

But this communication revolution has created challenges.

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Topics: Unified Communications

Digital Transformation Using Unified Communications and Collaboration Technology

Posted by Kate Sparrow on 17-Apr-2019 09:00:00

The concept of digital transformation is most often thought of as the process of improving customer experience through the use of omni-channel Contact Centre technology.

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Topics: Unified Communications, Digital Transformation

Why Your Business Needs Unified Communications

Posted by Tony Dolan on 20-Nov-2018 12:12:31

Many of us can remember a time when email and instant messaging were revolutionising workplaces around the world. The ability to send a message to someone in another office or another country was remarkable. However, we’ve come a long way since that moment. Instant, digital communication has become the norm. And while it’s much better than what we had before, the limited integration among the different systems we use, combined with a lack of user-friendly interfaces, means that we’re still wasting a lot of time, making us less efficient and less productive. 

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Topics: Unified Communications

Why It’s Time For Collaboration Software Vendors To Collaborate

Posted by Alex Tupman on 20-Jan-2017 12:02:39

IT solutions for increasing employee productivity have had a dramatic effect over recent years, beginning with the introduction of email, video conferencing and instant messaging, and more recently tablets and smartphones encouraging flexible and remote working. The result of this is that personal productivity has been boosted enormously – we have everything we need to do our jobs faster and more effectively, any time, anywhere in the world.

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Topics: Unified Communications

Connect Communications and Avaya present new UC solutions at Law Society

Posted by Lewis Ward on 13-Oct-2011 10:22:44

Connect Communications partnered with Avaya to present the latest Unified Communications solutions at the Law Society, with standing room only for the audience of lawyers.

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Topics: Unified Communications, BYOD

Information Technologists' Company Enlists Support of Connect

Posted by Lewis Ward on 02-Jul-2008 15:18:35

Connect Communications, the telecoms reseller, has today revealed that it has supplied and installed a unified communications infrastructure for the Information Technologists’ Company – a City Livery Company.

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Topics: Unified Communications, News, Digital Transformation