Digital Transformation Using Unified Communications and Collaboration Technology

Posted by Kate Sparrow on 17-Apr-2019 09:00:00

The concept of digital transformation is most often thought of as the process of improving customer experience through the use of omni-channel Contact Centre technology.

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Topics: Unified Communications, Digital Transformation

Why Your Business Needs Unified Communications

Posted by Tony Dolan on 20-Nov-2018 12:12:31

Many of us can remember a time when email and instant messaging were revolutionising workplaces around the world. The ability to send a message to someone in another office or another country was remarkable. However, we’ve come a long way since that moment. Instant, digital communication has become the norm. And while it’s much better than what we had before, the limited integration among the different systems we use, combined with a lack of user-friendly interfaces, means that we’re still wasting a lot of time, making us less efficient and less productive. 

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Topics: Unified Communications

Why It’s Time For Collaboration Software Vendors To Collaborate

Posted by Alex Tupman on 20-Jan-2017 12:02:39

IT solutions for increasing employee productivity have had a dramatic effect over recent years, beginning with the introduction of email, video conferencing and instant messaging, and more recently tablets and smartphones encouraging flexible and remote working. The result of this is that personal productivity has been boosted enormously – we have everything we need to do our jobs faster and more effectively, any time, anywhere in the world.

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Topics: Unified Communications

The Wild West in our Unified Communications and Contact Centre round-up.

Posted by UCeyeComment on 28-Oct-2016 15:53:30

There’s certainly a Wild West element to this space, and that opens the door for new players to make their marks, and bring even more disruption to the cadre of UC players we’re so familiar with.

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Topics: Telephony, Unified Communications, Customer Experience, Voice Biometrics, Contact Centre, Digital Transformation

The Cisco Apple Relationship Solves Some Key Unified Communication Issues

Posted by Martin Cross on 26-Sep-2016 09:25:06

Last week in conjunction with one of our partners, Jigsaw24 - who are Apple’s biggest reseller in the UK - we ran an event that explored the Cisco / Apple relationship.  We were luckily enough to have Cisco speak and were also joined by representatives of Apple and JAMF Software.

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Topics: Unified Communications

What it means - BYOD, Enterprise Mobility and Mobile Device Management

Posted by admin on 22-Jan-2014 09:54:43

Following our last posting discussing why CIOs will be focusing on mobility this year, this post takes a closer look at mobile working and the questions it presents for IT teams.

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Topics: Unified Communications, BYOD

New Year – New Priorities for the CIO

Posted by admin on 08-Jan-2014 16:31:16

As we start the New Year, we’re taking a look at the new developments we might expect to see this year. Most commentators agree that IT spending will increase in 2014, as the recovery gains pace. At Connect Communications we have been studying the analysts’ predictions, and listening to our customers, to see what their priorities are going to be in the coming year.

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Topics: Unified Communications, BYOD

Contact centres - learning from the big boys

Posted by admin on 15-Nov-2013 09:40:46

Contact centres – if providing a good customer experience is a business advantage, how can smaller companies achieve that?

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Topics: Unified Communications, News, Contact Centre

A new workplace is emerging..

Posted by admin on 30-Oct-2013 09:53:28

Looking at how we have worked in the past, the desktop IT environment has been relatively constant for several years. We have worked with a PC on our desk, a deskphone connected to a PBX and a corporate network. Our desktop software has been almost exclusively Microsoft and Windows based, apart from the creative industries which were always in the Apple camp.

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Topics: Unified Communications, News

Looking into the Enterprise Mobility Market, our seminar in the Heron Tower

Posted by admin on 15-Oct-2013 10:49:17

17th floor of Heron Tower is a good place from which to take a bird’s eye view of our market. Phillip Pexton of Canalys presented a great analysis of the mobility solutions market - an industry in transition - driven by three broad underlying trends, increasing enterprise mobility and growth in smart devices, transformation in the data centre and consumerization. (By this we mean Bring Your Own Device, or BYOD which we have discussed before.)

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Topics: Unified Communications, BYOD, News