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5 Reasons Why Voice Biometrics Is A Game Changer

Posted by Alex Tupman on 01-Aug-2018 08:53:00

Read my lips – voice biometrics is the future.

Security is always a top priority for business, whether it’s a contact centre protecting customers’ private information, or businesses keeping their data secure. Security experts maintain that we should make passwords and PIN’S longer, more complex and different for each application, as well as recalling recorded responses to security questions, making confirming your identity a memory test, and customer lockouts more frequent.

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Topics: Voice Biometrics

The Dangers of Using Legacy Technology for Voice Biometrics

Posted by Martin Cross on 19-May-2017 22:29:49

BBC article detailed a voice biometric ‘hack attack’ by twin brothers on their HSBC account. It highlights weaknesses in the legacy technology used by some solutions that can be avoided by implementing next generation voice biometrics.

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Topics: Voice Biometrics

The Wild West in our Unified Communications and Contact Centre round-up.

Posted by UCeyeComment on 28-Oct-2016 15:53:30

There’s certainly a Wild West element to this space, and that opens the door for new players to make their marks, and bring even more disruption to the cadre of UC players we’re so familiar with.

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Topics: Telephony, Customer Experience, Unified Communications, Voice Biometrics, Contact Centre, Digital Transformation