Lloyds

Lloyds Asset Finance, the firm's vehicle finance division, required a technology refresh and also wanted to take control of the call centre platform from what was previously a telco hosted solution.

Connect was assigned for the end-to-end design, build, test and ongoing support of the customer’s Genesys-based call centre solution. The delivery solution covered an estate of over 1,500 agents across several main inbound and outbound voice based locations. The project was successfully delivered to tight timescales.