Open University

The Open University is a world class distance learning provider. To date, the strategic focus in the provision of communications technology has been on supporting the lecturer-student relationship, where leading edge telephone, email and online collaboration services have been provided.

Within the student acquisition area – who deal with registration, student support and financial related enquiries - Connect have helped in the design of a virtual contact centre roadmap for contact handling spanning 3 call centres plus 13 regions/nations offices.