Royal Borough of Windsor & Maidenhead

The Royal Borough of Windsor & Maidenhead is a leading local authority which has a corporate strategy to meet four key objectives - to put residents first; to deliver Value for Money; to work together with partners; and to equip for the future.

These objectives are driving the development of activities within the Customer Service Centre (CSC).

Connect undertook a review of the current CSC operation in terms of people, process and technology in order to develop an action plan on how best to exploit contact centre technology in the future.