ION Trading

Successful Migration Strategy led to Increased Efficiency and Cost Savings

ION’s extensive telephony network spans 18 locations, in 12 countries, across three continents, using 1,200 ports. But this mammoth system was suffering from resilience and redundancy issues, and could not deliver an agreed standard of telephony. Ultimately, all of these would need to be replaced.

Connect delivered a successful migration strategy that, in turn, was extended to a three-year global contract. The migration involved taking over management of the estate and migrating the core software to Avaya. It also enabled the upgrade of remote sites, converting them to LSPs (Local Survivable Processor) in order to enhance their capabilities.

The results were reduced telephony downtime, which enabled the business to exceed SLAs. In turn, the standardisation of estate led to increased efficiency with the consolidation of services resulting in better cost-effectiveness.

 

"Unified Communications expertise and their ability to deliver Avaya solutions globally, coupled with true engineering quality. That's why we invest in this partnership!” 

Philip Grisedale, Telecoms Manager, ION Trading
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Challenge

  • Stabilise and enhance the telephony system to reduce downtime and meet SLAs.
  • Increase efficiency and cost effectiveness.
  • Select a managed services provider to implement a migration project.
solution

Solution

  • Connect took over the management of the estate.
  • Successful migration strategy that was extended to 18 locations across 12 countries.
  • Upgrade of remote sites to enhance their capabilities.
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Business Outcome

  • Reduced telephony downtime, enabling the business to exceed SLAs.
  • Standardisation of estate led to increased efficiency.
  • Consolidation of services resulted in cost-effectiveness.

 

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