The Connect Dashboard is a single, online platform that provides an instant, detailed view of the latest activities and trends across individual contracts and sites. From raising tickets, to viewing detailed alarm data, the Connect Dashboard provides users with an unparalleled customisable view of the devices and services that Connect support.

The Connect Dashboard provides:

  • View SLA performance
  • View open/closed tickets
  • Create new tickets
  • Access contracts

Browser Support

The following information outlines the level of support Connect Dashboard gives to web browsers.

Browser IE Firefox Chrome*
Level 1
11, 10, 9 All versions within the last year All versions within the last year
Level 2
(Partial support)
8, 7 - -
Level 3
6 All versions older than 1 year All versions older than 1 year

Notes: Chrome Versions auto update without user intervention, so the supported version is the most recent non-beta version.

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Connect Dashboard User Guide

  • To help you get the most out of the Connect Dashboard we have created an easy to follow user guide.
  • Get answers to your questions, read the Connect Dashboard FAQ’s.
  • Need help? Contact our Service team on 0207 950 3200, the team will be happy to answer any questions you might have.

Dashboard User Guide

Connect Dashboard User Guide

Download our step by step user guide, to help you get the most out of the dashboard.

Dashboard FAQ’s

Read the Connect Dashboard FAQ’S for answers to the frequently asked questions.