MICROSOFT TELEPHONY SOLUTIONS

Mapping your Contact Centre Environment to your Customer Journey?

Download our free ebook to learn:

  • How to map your customer journey and the mistakes to avoid.

  • The six key elements of a customer journey map.

  • How to align your Contact Centre with the moments of truth to delight your customers.

  • A better understanding of your customers pain points.

  • How to measure the impact of your changes.

  • And more... 

    DOWNLOAD THE EBOOK

Fully Customised Services for Skype for Business/Microsoft Teams Deployments

Whether you have a Greenfield deployment or need to integrate with a legacy voice estate, we are the voice experts when it comes to Skype for Business (S4B) and Microsoft Teams. 

We want to understand your challenges so we can deliver the best possible solution with best of breed technologies.

We offer an end-to-end service that includes Discovery (Envision), Audit, Design, Proof of Concept, Implementation, Manage. 

Our expert consultants have extensive knowledge and accreditation's across Amazon, Avaya, Cisco, Genesys and Microsoft products and services.

DOWNLOAD THE BROCHURE

 

Transformation Journey 

Our approach is to take you on a transformation journey. First, we need to understand the business goals and the challenge of the customer. From there we review and audit the current infrastructure and technology before collaborating to design a solution with best of breed technologies to help achieve the business goals. After deployment, we will support you with a user adoption program to maximise utilisation and ROI.

Take advantage of our expertise in integrating Microsoft based voice solutions into the enterprise.

 

Transformation Jounrey

  

Managed Services

We are no longer a 9am-5pm world. For today’s 24/7/365 workforce, S4B or Microsoft Teams enhance their working experience by improving communication and collaboration and delivering ‘always-on’  communication for employees, customers and partners.

The way we communicate in the workplace has changed. Businesses need to adapt if they want to attract and retain the best talent.

Our Microsoft Telephony services are designed to be business led and demonstrate tangible value that delivers in:

  • Operation cost reduction
  • Customer experience
  • Improved productivity
  • Higher NPS
  • Ongoing innovation
  • Risk reduction
  • Estate/supplier management
  • Best of breed technology

 

Managed Services

 

We have the expertise to successfully deploy Microsoft Telephony solutions for both S4B and Microsoft Teams with a particular focus in:

  • Unified Communications and voice expertise
  • Calling plans
  • Professional Services (Consult, Plan, Deliver)
  • Video interoperability
  • Managed Services
  • Office 365 licencing support
  • SBC’s/Headsets as a Service
  • Legacy telephony and Application integration
  • Optimum user adoption strategies/programs

 

Our Services

Consultancy

The Envision Discovery Consultancy can be fully tailored to individual customer requirements, depending on the size and complexity of the project. Our specialist consultants follow Microsoft Best Practice Standards to engage and work with customers to understand their needs, how it supports the business, solution design and importantly, how to maximise user engagement to ensure project success.

Our workshops require stakeholder buy-in and commitment, with a typical series of workshops running over 4-12 weeks (subject to the size and scale of the business):

  • Evaluate and audit current infrastructure
  • Define and agree on user profiles and device needs
  • Identify new infrastructure needs e.g. SBC’s
  • Agree on user adoption programs and a training strategy
  • Agree on a deployment plan and timings
  • Design a Managed Service model
  • Legacy telephony and Application integration

 

Download our Envision Discovery fact sheet for more information.

 

Infrastructure as a Service (IaaS)

Moving to a new Microsoft telephony solution will require new infrastructure. At a network level, Microsoft approved SBC’s from AudioCodes or Ribbon feature. User profiling is important as different users will require different headsets or handsets e.g. desk-based employees, home workers, those that travel frequently, etc.

We can assist with this by delivering Infrastructure as a Service (IaaS). This offers the customer flexibility and a simple pay monthly pricing model for hardware such as headsets and handsets. As it’s an Opex cost compared to a Capex cost, it helps customers avoid the expense and complexity of buying, managing and maintaining hardware
themselves.

Connect works with the customer to identify what infrastructure is required as a service based on a per-user profile, per-site basis. This process includes:

  • Identifying the infrastructure/devices required for each user profile/site
  • Building a suitable and practical Service Design to SLA’s
  • Understanding the desired ownership model of the required assets
  • Exploring IaaS if required

Download our free Microsoft Telephony Solutions guide to learn more about  how Infrastructure as a Service (IaaS) can add scale, free up resources and  offer a simple pay-monthly pricing model.  

Book a free consultation!

Take the Connect challenge and talk to a truly unique, vendor-agnostic, global player in Unified Communication and Contact Centre technologies.

Book a meeting CTA