Privacy Policy

Introduction

This privacy statement sets out how Connect Managed Services (UK) Limited uses and protects personal information provided by our visitors, customers and business partners.

Privacy Statement

Connect Managed Services (UK) Limited, of 25 Copthall Avenue, London, England, EC2R 7BP (Connect) is committed to protecting the privacy of personal data that we routinely collect, process and file in the course of our business in accordance with applicable laws and regulations. The personal data may relate to our employees, our customers or our business partners. Please read the following to understand how we use and protect the information that you provide to us. If you would like further information, contact the Compliance Manager via email at privacy@connectmanaged.com or at the address above.

Website visitors

We collect cookies and information about your usage of our website for marketing purposes to improve our products and services. Connect uses website hosting, marketing and analytics service providers to process such data on its behalf and has contracts in place with all service providers to ensure they are compliant with applicable data protection legislation. You may disable cookies by following the relevant instructions for your browser. In which case, you may not be able to use certain features on our site.

General enquiries

If you contact us online or via email or telephone, we will keep pertinent details in a customer relationship database to provide you the latest product announcements, special offers and other relevant information. Your contact details will be added to our mailing list and you may unsubscribe any time. We do not sell or share your contact information with third-parties.

Business contacts

We maintain the business contact details of our customers’, suppliers’ and third-parties’ employees for business administration and correspondence. We may share these with recipients of email communications related to our services.

Customers

We are a data processor for contact centre and unified messaging support and/or hosting of our customers’ communications infrastructure. We will only process personal data once a contract is agreed with our customers and only ever to provide the services under the contract. We or our subcontractors may have access to telephone records, directories, voice recordings, email, chat transcripts, customer interaction logs, and online contact details.

Connect dashboard

We maintain the account credentials and contact details for users of our ticketing system. We or our subcontractors have access to information provided in ticket details.

Disclosure of your information

Because Connect is a global company (including offices in the United States, India and Germany), your personal information may be shared with other Connect offices, subsidiaries and subcontractors around the world for the purposes above. All such entities are governed by contract which incorporate the protections granted by any applicable data protection regulations and the transfer of your data to any countries outside of the European Economic Area shall only be where an adequacy decision has been issued by the European Commission, under the model clauses approved by the European Commission or, in the case of an affiliate of Connect, under binding corporate rules.

Security and data retention

We have established and maintain a certified information security management system in accordance with ISO/IEC 27001:2013. We employ technical and organisational security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for as long as required to fulfil our legal, contractual, and regulatory requirements after which point we shall delete it.

Individual rights

You are entitled to see the information held about you and we shall comply with our obligations under applicable data protection legislation in relation to any request by you. You may ask us to make any necessary changes to ensure that it is accurate and kept up to date, and you may also ask us to erase personal data relating to you if it is no longer necessary, or you may ask us to process such data in a different way. If you wish to do this, please contact us at privacy@connectmanaged.com. For more information see https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

Lawful basis

We rely on legitimate interests for the performance of a contract and direct marketing. We may have a legal obligation to process data for criminal investigations and prosecution.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: privacy@connectmanaged.com

Complaints

In the event that you have a complaint about our treatment of your personal data, you have the right to lodge a complaint with the supervisory body, the Information Commissioner - https://ico.org.uk/. However, please refer your complaint to the Compliance Manager or to our CEO (at the address above), prior to making a complaint to the Information Commissioner.

Review

This Statement shall be reviewed on an annual basis, unless changes to business operations, relevant legislation or codes of practice necessitate an earlier amendment.