CONTACT CENTRE CONSULTANCY

Download our Contact Centre Consultancy

Connect offers a range of fully customised Consultancy Packages for Contact
Centre optimisation based on 25 years of knowledge and experience.

We start by taking a top-down approach to
understand your business issues, to deliver the best solution to meet them.

We then view you from your customer’s perspective to add value and provide insight.

Download our Contact Centre Consultancy brochure to learn more:

  • A range of fully customised audits to suit your specific challenge:

    • Customer Experience Audit
    • Contact Centre Infrastructure Audit
    • Agent Experience Audit
  • All our audits identify improvements and make recommendations that can be made to your customer journey.
  • Each audit will end with a
    comprehensive report that will be presented back in a Review and Feedback Workshop.
Contact Centre Consultancy brochure

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